Refund policy

We value your satisfaction at onving.com and aim to provide a smooth and transparent return experience. Please read our return and refund policy carefully before placing your order.

Return Window

We offer a 3-day return window from the date of delivery. If 3 days have passed since you received your item, unfortunately, we cannot offer a return or exchange.

Return Eligibility

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in its original packaging with all tags attached.

  • An unboxing video is mandatory (from the moment the package is opened, clearly showing the item and any issue).

  • You must have the order confirmation or proof of purchase.

How to Request a Return

To initiate a return, email us at contactonving@gmail.com or message us on WhatsApp: +91 8885351314 within 3 days of delivery. Once approved, you’ll be provided with the return instructions.

❗ Items sent back to us without prior approval will not be accepted.

Return Shipping

  • A fixed return shipping fee of ₹100 is charged and must be paid by the customer.

  • Shipping labels and return instructions will be provided after your return is approved.

  • Return address will be shared once your return is accepted.

Damaged / Wrong Item?

If you received a damaged or incorrect item, please contact us within 3 days of delivery with an unboxing video. Once verified, we’ll arrange a replacement at no extra cost.

Exchanges

We only allow exchanges for:

  • Wrong product received

  • Damaged items

All exchange requests must include an unboxing video and be submitted within 3 days of delivery.

Non-Returnable Items

We do not accept returns for the following:

  • Items without an unboxing video

  • Products reported after the 3-day return period

  • Sale items, custom orders, or items marked “non-returnable”

  • Items that are used, washed, or damaged by the customer

Refunds

If your return is approved:

  • Refunds are processed to the original payment method (or to your bank account for COD orders).

  • Please allow 8 to 15 business days for the refund to reflect.

  • You will be notified once the refund has been processed.

If you haven’t received your refund within the specified time, please contact us at contactonving@gmail.com.

Cancellations

We do not accept order cancellations once the order is placed.

If you have any questions, feel free to contact our support team:

📧 Email: contactonving@gmail.com
📱 Phone/WhatsApp: +91 8885351314
🕘 Support Hours: Monday to Saturday, 10 AM to 6 PM