Privacy policy

Last updated: September 29, 2025

onving operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). onving is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. This may include:

  • Contact details: name, billing and shipping addresses, phone number, and email address

  • Financial information: payment card details, UPI, net banking, transaction data

  • Account information: username, password, preferences, and settings

  • Transaction information: order history, wishlists, cart activity, returns/exchanges

  • Communications: messages and support inquiries sent to us

  • Device information: IP address, browser, and device data

  • Usage information: how and when you use our Services, including browsing and interaction behavior

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you when you use the Services, make a purchase, or contact us

  • Automatically via cookies and similar technologies

  • Third-party service providers, such as Shopify, payment processors, and shipping partners

  • Marketing or affiliate partners, as allowed by applicable law

How We Use Your Personal Information

We may use your personal information to:

✔️ Provide, Tailor, and Improve the Services

  • Process your orders, payments, returns, and exchanges

  • Manage your account and preferences

  • Provide order confirmations, tracking updates, and support

  • Customize your shopping experience

✔️ Marketing and Advertising

  • Send promotional emails, SMS, or in-app messages

  • Show targeted ads based on browsing or purchase history

  • Improve our advertising performance

✔️ Security and Fraud Prevention

  • Authenticate user accounts

  • Detect and investigate suspicious activity

  • Protect our Services and customer data

✔️ Communicating with You

  • Respond to inquiries and provide support

  • Notify you of account, order, or policy updates

✔️ Legal Obligations

  • Respond to legal requests

  • Comply with regulatory or tax requirements

  • Enforce our Terms of Service

How We Disclose Personal Information

We may share your personal information in the following ways:

  • With Shopify and other trusted vendors that help us operate the store (e.g. shipping, payments, cloud services)

  • With marketing and analytics partners for personalized advertising

  • With social media platforms, when you use integrations like logins or sharing features

  • Within our business, including affiliates and support teams

  • For legal reasons, including subpoenas, fraud investigations, or business transfers (e.g., mergers)

Relationship with Shopify

onving is hosted on Shopify, which processes your information to help operate our store and services. Shopify may also use your personal data across its ecosystem to improve experiences for you and other users. In these cases, Shopify acts as a data controller and is responsible for how your data is used.

🔗 Learn more about Shopify’s data practices in the Shopify Consumer Privacy Policy.
🔗 You can manage your privacy preferences at the Shopify Privacy Portal.

Third-Party Links

Our site may include links to third-party websites. Please be aware that we are not responsible for their privacy practices. If you follow these links, be sure to review their terms and privacy policies independently.

Children’s Data

Our Services are not intended for children under the age of 18. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has shared personal data with us, please contact us to request deletion.

Security and Retention of Your Information

While we implement reasonable security measures, no method of transmission over the internet is 100% secure. Please do not share sensitive information via unsecure channels.

We retain personal data only as long as necessary to:

  • Provide our Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes or enforce policies

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access / Know: Request details about the personal information we hold about you

  • Delete: Ask us to delete your personal data, subject to exceptions

  • Correct: Request corrections to inaccurate information

  • Portability: Request a copy of your data in a structured format

  • Communication Preferences: Opt out of marketing messages via unsubscribe links

To exercise any of these rights, or for assistance, please contact us at the details below.

Learn more about your rights with Shopify here.

⚠️ We may request verification of your identity before fulfilling your request. You may also authorize an agent to act on your behalf with proper documentation.

Complaints

If you have concerns or complaints regarding our handling of your data, please contact us first. You may also lodge a complaint with your local data protection authority if applicable.

International Transfers

Your data may be processed or stored outside your country of residence. For users in the European Economic Area (EEA) or UK, we use standard contractual clauses or similar mechanisms when transferring data internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the "Last updated" date. Continued use of the Services after updates means you accept the changes.

Contact Us

If you have any questions, concerns, or would like to exercise your privacy rights, please contact us:

📧 Email: info@onving.com
🏠 Address: 4-182, beside cross temple church, Guntur, Andhra Pradesh, 522019, India